Shipping policy

Shipping Policy

Processing time Orders are processed within 1–3 business days of purchase. During restocks or card shows we may need a little extra time — we'll flag this on the site if so.

Shipping method All orders currently ship via Canada Post, domestic (Canada) only. We're not yet shipping internationally or to the US — this policy will be updated when that changes.

Packaging Singles are shipped sleeved depending on order size, but always in a manner designed to prevent bending in transit. Sealed product is packed to prevent crushing and box damage. Tracking is available as an add-on for orders.

Local pickup We vend at card shows around the Halifax Regional Municipality (HRM) — if you'd rather skip shipping, contact us and we can arrange pickup at an upcoming show instead, or at pick-up locations in Dartmouth or Lower Sackville.

Delays and lost packages Once a package leaves our hands it's in Canada Post's, and delivery estimates are theirs, not guarantees. If your order is significantly delayed or shows as lost, contact us at support@pokenova.ca and we'll help you file a claim or work out a resolution — we're not going to leave you stuck dealing with Canada Post alone.

Address accuracy Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address entered by the customer, but we'll always do what we can to help track it down.