Refund policy

Refund & Return Policy

If something's wrong with your order, contact us first at support@pokenova.ca before sending anything back — items sent back without a return request won't be accepted.

Damaged, defective, or wrong item Please inspect your order as soon as it arrives, and contact us right away if anything's defective, damaged, or not what you ordered — we'll take a look and make it right.

Singles — condition as described We grade and list every single's condition (NM, LP, MP, etc.) as accurately as we can. If a card you receive doesn't match its listed condition, contact us immediately with photos and we'll offer a replacement, or refund the difference in cost to the correct condition. We don't accept returns for buyer's remorse, price changes, or "changed my mind" on correctly-described singles.

Sealed product Unopened sealed product may be returned on a case by case basis provided it is still in its original condition. Please contact us immediately at support@pokenova.ca if you have any issues with sealed product. Once a sealed product is opened, it can't be returned or refunded. This protects every buyer, including you, from resealed/pulled product circulating. We do not accept returns based on pull rates.

Return shipping If the issue was our error (wrong item, damaged in packing, mis-graded card), we will cover the shipping costs to make it right. If it's a preference-based return on an eligible sealed item, return shipping is on the buyer.

Refunds Once we've received and inspected a return, we'll confirm approval and refund to your original payment method. Bank/card processing times are outside our control.

Non-returnable Gift cards, promotional/free items, and custom or special-order items are final sale.